FAQ’s
Most common questions answered here
Can I share a registration?
Unfortunately we no longer issue shared registrations. To accommodate this change, registration costs for day registrations have been reduced.
What time does the information desk open?
The information desk is located in the foyer of the Adelaide Convention Centre ALIA Staff will be present to assist with your conference inquiries.
Tuesday 7 May 2024 8:00am – 5:00pm
Wednesday 8 May 2024 8:00am – 5:00pm
Thursday 9 May 2024 8:00am – 5:00pm
How many registrations can my institution get at the member rate?
ALIA Institutional Members in categories C1 to C3 are eligible to register one delegate at the member rate and C4 and above may register up to three delegates at the member rate.
To find out what your category is, please contact the ALIA Membership Team on +61 (2) 6215 8222.
I have special dietary requirements - what do I do?
During the registration process you will be asked to list your special dietary requirements, which will be passed onto the venue closer to the event date.
Every effort will be made to accommodate all special dietary requirements where advance notification was given. You will need to make yourself known to one of the International Convention Centre staff members at catering times in order to obtain your special meal (should it be required).
I have accessibility requirements - what do I do?
During the registration process you will be asked to list your accessibility requirements, which will be passed onto the venue closer to the event date.
Access and facilities for people with disabilities are provided throughout the venue.
Will there be access to WIFI at the conference?
Delegates have access to complimentary high-speed public WIFI for the duration of the conference. Visitors, exhibitors and delegates can use the service for basic browsing, email and social media.
Access details will be provided onsite.
Is payment required prior to attending the conference?
All registrations must be paid in full prior to the start of the conference. You will not be able to check-in onsite and print your name badge unless your registration is paid in full.
What is the cancellation policy?
Cancellations received by 15 April 2024 will receive a refund less 20% of your total registration charge. No refunds will be given after 15 April 2024.
Registrations can be transferred to other individuals at no cost (in the same registration category) up until 5 working days prior to the start of the conference.
What is the dress code for the conference?
The dress code for the conference is smart casual.
When will I be able to access papers from the conference?
All conference papers will be available on the conference website within two weeks of the conference closing.
I need to leave a message, what do I do?
Messages may be left at the information desk. As no responsibility can be taken to deliver messages personally, please check with the information desk regularly if you are expecting messages.
Where can I charge my electronic device?
Need to charge your device? Charge spots sponsored by Gale, A Cengage Company will be located throughout the exhibition hall.
Where possible, power boards will be provided at the back of session rooms for delegates needing to recharge devices. Please do not leave any valuables unattended as responsibility cannot be taken for them.
Where is catering served?
Lunch, morning and afternoon teas will all be served in the Exhibition Hall.
Is childcare available onsite?
Unfortunately there are no childcare facilities available onsite. If you need to organise childcare during the conference please take a look at this website for information on local providers. Please note that we do not recommend any of these providers and you should make your own inquiries about the suitability of the services offered.
Do you have a prayer room available?
Prayer rooms will be available in Sky Rooms 4 & 5 (on the same floor as Rooms A & B).
What is the ALIA policy on waste management at events?
We will aim to produce minimal waste from our conference and events. We will reduce, reuse or recycle whenever possible. This includes eliminating the usage of single use plastics and other non-recyclable materials.
We commit to adopting technology to reduce paper usage. Websites, emails, social media, online registration, electronic abstract submission etc will be utilised to reduce printing. Recycling facilities will be provided at events to collect unwanted printed materials. Our suppliers and industry partners will be encouraged to also reduce the amount of paper generated at events.
Printed promotional material will be reduced and eliminated where possible by replacing with electronic communication. Materials handed out at conferences should be reusable, recyclable or environmentally sustainable. Where possible, presentations, papers etc will be provided electronically rather than in printed format. Delegates are able to print if necessary but encouraged to consider their need to print.
We will work with event venues to reduce food wastage, re-purpose leftovers wherever possible to charities and use locally-sourced, seasonal ingredients. Delegates are asked to consider which events they will attend to ensure that catering numbers and suppliers are accurately ordered to minimise excess.
We will discuss these policies with suppliers, industry partners and venues to encourage environmentally friendly practices in their participation in our events. We will commit to giving preference to suppliers who are able to support and implement these policies.